Please read this information carefully as it contains important policy information that may apply to you. At The Wow Factor Luxurious Hair Extensions, customer satisfaction is our #1 goal. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture.
- Fees & Payments
- COLOUR & TEXTURE DISCLAIMER
- Shipping & Tracking
- Returns & Exchange Policy
- Policy Changes
All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary, a representative will contact you promptly after your order has been placed. This may delay the shipping of your order.
Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive.
Since we only supply unprocessed virgin hair it comes in natural shades of 1 (Black), 1B (Off Black), 2 (Dark Brown), and 2B (dark brown with natural highlights/undertones). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully. (Recommended to be done by a professional stylist).
Refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color.
Orders placed Monday – Friday will be shipped within 3-4 business days and will arrive within 5 – 10 business days after being shipped barring holidays and/or inclement weather. You will receive a confirmation email with a tracking number once order has been shipped.
All Express Shipments Require a Signature.
For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of USPS. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at firstname.lastname@example.org or call 929-434-8802.
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
The Wow Factor Luxurious Hair Extensions is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. We do NOT refund shipping charges for orders returned.
NO RETURNS, EXCHANGES ONLY (NO EXCEPTIONS).
We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair. The items must be mailed for exchange in its original condition. We will not accept any merchandise that is not in its original condition. The returned item must be unopened, unaltered, unworn, undamaged and all tags and packaging must be included. If you want to exchange an item you will need to call our customer service number 929-434-8802. We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed). Items meeting these conditions may be returned within 5 days of the receipt for an exchange.
The Wow Factor Luxurious Hair Extensions at its sole discretion, may exchange products under the following conditions: Requests must be made within 5 business days of receipt of product(s). Any exchange request after this time will not be honored. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Product must be exchanged for something of equal or greater value. No refunds will be permitted.
In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending it through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
- Items must be in its original condition as stated above
- Ship back for exchange within 5 days of receipt
The Wow Factor Luxurious Hair Extensions reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.